14 September 2022: Receptionist / Secretary Workshop

You CAN Make The Difference

You do not want to miss this workshop!

We will discuss the important role of the receptionist, as well as the importance of excellent telephone skills and customer service.

We will not only cover topics such as handling angry customers effectively but also how you can positively impact office politics.

Date: Wednesday, 14 September 2022

Time: 08:30 for 09:00 until 13:00

Venue: In Hermanus TBC

Price:

• R499 -Early bird special until 31

• R649 after 31 August 2022

Program:

• 08:30 - 09:00 Registration and coffee
• 09:00 - 09:15 Welcome
• 09:15 - 10:15 Role of the receptionist (self-esteem, marketing, telephone skills and customer service)
• 10:15 - 10:45 Assertiveness in the workplace (how to handle a complaining and an angry customer)
• 10:45 - 11:00 Comfort break
• 11:00 - 11:30 How to survive office politics
• 11:30 - 12:15 Certificates and feedback
• 12:15 - 13:00 Lunch and closing

Please BOOK before 7 September 2022.

Book your tickets here.

For more information, contact AF Consulting.