Service Delivery and Emergency Numbers for Overstrand Municipality

Be sure to save the number on your cellphone.

GENERAL ENQUIRIES (office hours 07:45 - 16:30)

Municipal accounts, progress with approval of building plans, etc.

• Overstrand Switchboard 028 313 8000

• Kleinmond 028 271 8400/04

• Hermanus 028 313 8000/8111

• Stanford 028 341 8500/16

• Gansbaai 028 384 8300/28

24 HOUR BASIC SERVICES EMERGENCIES

• 028 313 8111

Issues such as burst water pipes, potholes, streetlights, vandalism, etc.

We encourage residents to report incidents and ask for a REFERENCE NUMBER. Thereafter quote it in all correspondence or telephone discussions relating to that particular request as it provides call-traceability for both parties.

When lodging an infrastructure-related complaint please provide full details, such as name, surname, cell phone and email address as well as the nature and address of the incident.

24 HOUR FIRE & RESCUE EMERGENCIES 

• 028 312 2400

For fire, flood, accident or medical emergencies.

24 HOUR SAFETY & SECURITY SERVICES 

• 028 313 8980

Disaster management, security services and safety issues.

LAW ENFORCEMENT COMPLAINTS (office hours 07:45 – 16:30)

• 028 313 8996

Day-to-Day complaints such as barking dogs, illegal dumping, vagrants, etc.

When reporting an incident, please state clearly at what address the incident took place and also supply a contact number. Provide as much information as you can.

BABOON HOTLINE

• 072 028 0008

SOCIAL MEDIA

The Overstrand Municipality Facebook page is only used to keep residents abreast of what is happening. It is a platform where information is shared. Please note that social media is not viewed by the Municipality as a formal communication channel to lodge a complaint.